Privacy Policy

NB Knife Sharpening

Effective Date: March 3, 2026

1. Introduction

NB Knife Sharpening (“we,” “us,” or “our”) is a sole-proprietor knife sharpening service based in New Braunfels, TX, operated by Greg Thibodeaux. We are committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By contacting us or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following personal information when you contact us or request our services:

  • Full name
  • Email address
  • Phone number
  • Home address or general area of town (for pickup and delivery purposes)

We collect this information when you:

  • Submit a service request through the contact form on nbknifesharpening.com
  • Contact us directly by phone or text message
  • Interact with us in person

3. How We Use Your Information

We use your personal information solely to operate our knife sharpening business and provide you with service. Specifically, we use it to:

  • Schedule and coordinate knife pickup and delivery
  • Send you confirmations and updates about your service request via email or SMS
  • Send occasional follow-up reminders when your knives may be due for sharpening again
  • Respond to your questions or messages
  • Maintain records of past service for your convenience

We do not use your information for advertising, marketing to third parties, or any purpose unrelated to your knife sharpening service.

4. SMS Messaging

We collect SMS consent through the contact form on nbknifesharpening.com. Before submitting a service request, customers must check a required opt-in checkbox confirming they consent to receive SMS messages from NB Knife Sharpening related to their service request and future sharpening reminders. The form cannot be submitted without this box checked.

Message frequency varies based on your service history — typically 2–5 messages per service request. Message and data rates may apply.

You can opt out at any time by replying STOP to any message we send. You will receive a one-time confirmation and no further SMS messages after opting out.

Mobile opt-in data and SMS consent are never shared with third parties or affiliates.

5. How We Store Your Information

Your information is stored securely in a private customer management system accessible only to Greg Thibodeaux. We do not store payment information. We take reasonable precautions to protect your data from unauthorized access.

We retain your information for as long as you are an active customer or as reasonably necessary to provide ongoing service. You may request deletion of your information at any time (see Section 7).

6. Information Sharing

Mobile opt-in data and SMS consent will not be shared with any third parties or affiliates for their own marketing purposes under any circumstances.

We use the following trusted service providers to operate our business, who may process your information on our behalf:

  • Twilio — for sending and receiving SMS messages
  • Resend — for sending transactional email
  • Hostinger — for website and CRM hosting

Each of these providers is bound by their own privacy policies and data processing agreements and is prohibited from using your information for their own marketing purposes. We only share the minimum information necessary for them to perform their services.

We may disclose your information if required by law or to protect the rights and safety of our customers or business.

7. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

NB Knife Sharpening

Greg Thibodeaux

New Braunfels, TX

Email: [email protected]

Website: nbknifesharpening.com